Terms of Service

Last updated: January 2025

1. Introduction

These terms of service (“Terms”) govern your use of the Zenith Assure Care Group website and services. By using our website or engaging our care services, you agree to these Terms.

2. Our Services

Zenith Assure Care Group provides regulated home care services in Scotland, including domiciliary care, live-in care, dementia care, complex care, respite care, and supported living. All services are delivered in accordance with the standards set by the Care Inspectorate and SSSC.

3. Care Agreements

Specific care services are governed by individual care agreements between Zenith Assure Care Group and the client (or their representative). These agreements detail the scope of care, fees, cancellation terms, and other arrangements. This website does not constitute a care agreement.

4. Website Use

You agree not to:

• Use this website for any unlawful purpose
• Submit false or misleading information through our forms
• Attempt to gain unauthorised access to our systems
• Introduce malware or conduct any form of cyber attack

5. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Zenith Assure Care Group and is protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

6. Reviews & User Content

By submitting a review through our website, you grant Zenith Assure Care Group permission to publish it on our website and marketing materials. We reserve the right to moderate, edit, or remove reviews at our discretion. Reviews must be genuine and not contain offensive, defamatory, or misleading content.

7. Limitation of Liability

While we strive to keep our website accurate and up to date, we make no warranties about the completeness or reliability of information on this site. Our website content is provided for general information and does not constitute medical or care advice.

8. Complaints

If you are unhappy with any aspect of our service, please contact us directly. You may also raise concerns with the Care Inspectorate. We are committed to resolving complaints promptly and fairly.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes constitutes acceptance of the revised Terms.

10. Contact

For questions about these Terms, please contact us:

Email: info@zenithassure.co.uk
Phone: 07888326100
Address: Suite 1 A, Craighall Business Park, 23 Eagle St, Glasgow G4 9XA