Privacy Policy

Last updated: January 2025

1. Who We Are

Zenith Assure Care Group (“we”, “us”, “our”) is a registered care provider in Scotland. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data:

• Name, address, telephone number, and email address
• Health and care needs information (for care assessments)
• Employment history and qualifications (for job applications)
• PVG scheme membership details
• Next of kin and emergency contact details
• Information you provide via our website contact form

3. How We Use Your Information

We use personal data to:

• Provide and manage your care services
• Respond to your enquiries and requests
• Process job applications
• Comply with legal and regulatory obligations (e.g. Care Inspectorate, SSSC)
• Improve our services and website

4. Legal Basis for Processing

We process personal data under the following lawful bases: consent, legitimate interest, contractual necessity, and legal obligation. Special category health data is processed under the substantial public interest condition for health and social care purposes.

5. Data Sharing

We do not sell your personal data. We may share information with healthcare professionals, regulatory bodies (Care Inspectorate, SSSC), local authorities, and emergency services where required for your care or by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Care records are retained in line with NHS Scotland retention guidance.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses essential cookies to ensure basic functionality. We do not use tracking or advertising cookies. Session cookies are used for admin authentication and are deleted when your browser is closed or the session expires.

9. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

Email: info@zenithassure.co.uk
Phone: 07888326100
Address: Suite 1 A, Craighall Business Park, 23 Eagle St, Glasgow G4 9XA

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.